Baroness vs Big Corporations ~ part one

If you know me you know it’s no secret that I am not a fan of how technology works, or in my case lately how it does not work. I want it just to work, no questions asked of me. it’s not a  give and take thing here with me in this relationship.

I am also by nature not a cranky person.

Yesterday both those aspects in my life came crashing together and If you know me you might also know that for many reasons I am a positive person,  I try to shine things on that I have no control over and turn those which try to rule me over to the universe. & God.  I believe goodness can breed even more goodness.  I believe in the law of attractions. It really is not such a BIG SECRET

Today my positive belief system was met up head on with the Mighty Corporation of America. I was met by the greedy deeds of a company that must be grasping at straws to keep the bottom profit line floating. This is the not the first time I have taken on the campaign of making my community aware of the shenanigans trying to pulled over their eyes by Big Corporations.

Years ago in the early 1980’s it was the railroads, Union Pacific & Southern Pacific Railroads that own the rails in my hometown to be exact. I fought these two big corporations alone, and soon even my local city council was turning green behind their gills when they saw my name on the agenda Thursday nights . I was then a Parent Teachers Association Representative for our state with the governor office and thought when I started the campaign I had the backing of all my local PTA member’s  Wrong. Volunteers burn out too easily because of the burn out. factor. Just a fact. Success was mine and glory my towns when we received from these two companies what we had been asking for; cross arms up on an unprotected crossing near my two daughter’s school.   Also to lower the speed of both freight and passenger trains as they approached school grounds. The cross arms it might interest you to know were a mandate to have been put up 12 yrs prior. And still it was another 2 yrs battle which I took on after an elderly couple were l killed at this very crossing when their car stalled on the tracks.  I tell this only to imply how tenacious I can be. when I see a wrong.

Yesterday & today it is the industry of Internet Browsers I am going after. In particular it was my Internet Browser company, AOL that I am taking issue with.

I have had a couple interesting  weeks of service from AOL which up until recently I had used since the beginning of my online career without a problem. ( I will give them that ) Granted though I never did use the Internet like I have been in this last year. Then came the technical problems and I can become quite cranky, my tolerance for ineptness become even less. I don’t ask for much, I just want my computer and internet/browser to work like they should.

Yesterday after being locked out of my 15 yr old email account with AOL I contacted them and their tech support.  Now it has  goes beyond just a technology issue

AOL and their agent are bordering, if not right there, on criminal behavior. And I intend on going after them, where ever they are. I sense that who I spoke with yesterday is not in the USA which will be AOL’s loop-hole. If they are not conducting business HERE in the USA they are not governed by my country’s criminal laws regarding fraud. And fraud is what I am claiming that AOL  and their representative acting as their agent were attempting. I realize how strong my words are, but I am not going to be intimidated by an unscrupulous corporation for any reason.

Yesterday (Oct. 29.2012) I was lied to repeatability. Out right lies by  two representative’s of AOL; one a customer representative and the other tech support. I know it started out at AOL because I contacted them through their tech support online. (this is an important issue in part 2) I was soon phoned allegedly by the same tech.  on my cell phone which I have listed for security purposes.

(Little did I know it was this tech’s own  financial security he was looking for.) My point being that I started contact at what I thought was a reputable site, now I am not sure who phoned me, but it had to come from AOL  Only deduction possible. I took names thankfully.

I was told that my email account had been compromised and there was suspicious activity on my account from another country. I was told I had 6 separate activities that were compromising my entire home computer system . To say that it frightened me is an understatement. Although I do NO  banking from the internet I do make purchases using a bank card.

This is the fear factor that they work on. Instead of paying them the almost $400 they were asking to secure my account for the rest of my life (read $59 x 6 issues) I realized they had side-stepped my password issue in a  pretty slick way. When I tried to go back on this issue the topic always came back to MY ‘Infected” Home Computer system. They even sent me an alleged screen shot of all the error messages and issues on my hard drive.

Discussing this in the mean time with my daughter J* prompted me to put the laptop to in sleep mode with this screen shot minimized and took it straight away over to my techs here in town at DCI Computer Specialists. I am so grateful and thankful I did. I was told in less than one minute after Randy looked at my screen shot that it was a SCAM!  Randy wanted to know immediately if I had paid them anything. NO!  Did I save myself $400?

Yes Indeed I did! (Thanks Randy!)

Because I was worried there could be an issue with AOL anyway on my hard drive and afraid to even email my family & friends  I asked Randy if he’d take a look anyway. I have used these guys always and trust them literally with my life. I left my laptop with him. AOL had also told me I had no security program and I asked Randy how this could be? I have only had this laptop for about 9 months and I put the security program on it, with DCI’s help.  Randy showed me it’s still there, doing its thing.  Yet another lie by AOL.

Today I have been on the phone with AOL and by passing right by any Tech Reps. I went straight to a manager – or who I was told was manager anyway. Its true I am not in a trusting place with these people and I question everything they tell me. As it should be.

It was an eye-opening conversation. One of which was my intent to also put AOL on notice that I  am going public with my experience.  I read in a computer e-zine that only 4% of Internet Browser users rely on AOL for their email and browser.  I also read that the majority of that 4% are elderly. I will never get my AOL account back and feel good about it. This is not my goal.  AOL is not the only rodeo in town.  My goal is to let as many of that 4% know as possible what my journey this last 24 hours has been like. Not to mention the last few weeks.

The positive, because there always is one if you look for it:  Its work to remain in this belief as my friend D says. I am reminded often that it does not come easy, its training. I see the positive from this all being I have I opened my eyes to new things.  Also always learning more about that awful subject technology and trouble shooting despite myself.

And the last thing.. people can always have a positive impact on you even in negative situations, I realized that I am not always as assertive as I think I am. Or really should be.  Sometimes I tend to get a little aggressive with people in business situations. I am grateful to have had my eyes opened to this fact. This is a positive thing to see in myself that now I can work on changing for the better Assertive wins more friends than aggressive and when you are dealing with a big business you hope to make friends first.

More lessons to be learned.                                                                                                                                                                                                                                                                                            Part Two coming tomorrow.  The Shakedown of an AOL Employee.. or two?

p.s. I would like to you to share with me any like experience you have had with AOL… or frankly any positive or negative experience with any other browser company. I am keeping score now.

25 thoughts on “Baroness vs Big Corporations ~ part one

  1. Hey Hey Hey….just wanted to say……we have been inundated for the past few months with scam calls from I’m assuming the same company each time, who’s name I don’t know, telling us that our computer has some kind of problem etc. The Hubs usually answers the phone and usually he just hangs up but a couple of times he actually went to his computer and was starting to do as they asked and I had to immediately STOP him….he’s just too trusting for his own good bless his heart. It appears to be a widespread scam and perhaps your AOL people figured you would be a good candidate for the scam since I’m sure they are well aware of the ins and outs of it and you probably sounded like you were ready for ANY help…..or what they were portraying as help. Glad you and Janis figured it out before you got taken….and you’re back in the saddle again~
    Sending you a big hug Big Sis~

    • Hello my Twin~
      How are you both? I miss you and should be able to let you know tomorrow new email so you’ll have new primary I will be cancelling my AOL once I have taken care of my contacts which I am finally going to clean up I have only been talking about doing for how long now?

      It sounds like the exact same thing which by tomorrow I will post the update. Between you and my bro-out-law and two good blogger friends here; Cobbie & Dave, have also had similar issues. One an issue with AOL, and the other with receiving phone calls (see comments here) at home like you and the ****ster~

      Missing you so much my little twin sis, so much to catch up and yet so little. Now who leads a boring life> 😉
      You two okay? And Mom ?

      My love to you & hugging you hard. ~ your Big Twinzie

  2. I actually had a security compromise awhile back. Playful hackers? After re-setting firewalls, and checking security, it is all straightened out.
    Not anything to do with AOL but, similar circumstances. Received phone call, and a ‘Tech’ would talk to me about removing a worm they discovered on my system and, the removal could be made for $400.
    Click. Hung up on them. They had no idea as my system was clean. Lots of scams.

    • Hi Dave~
      Just getting ready to add part 2 of my experience. Thank you for sharing this with me. I recall a mention in a prior post about a blog and a security issue. Same event? If you do not mind me asking. If so, not to worry.

      I am quite stunned how it affects aspects of our lives I had not thought about. so many different things.

      So between you, me, and anyone reading comments here my experience was almost identical to yours in what was being attempted. I am fascinated bu your experience and am tempted to talk war stories with you….
      ..but I think I shall be opting to let it go after my next post. It’s had me invested for 3 days too long so I am ready to let it go.

      Been tricked or treated today? Happy Halloween

  3. I used AOL many years ago, back in the days of dial-up, but never used them as my browser. Too limiting. My problem with them, the one that took me away from them, was lack of response to email reports of issues – like the time I kept getting reject notices for emails I did not send, nor would I have sent. Sometimes big companies just get too big. You go, girl!

    • My eyes are open a lot wider today Carol. In many ways. I had never in all these yrs had a problem, but when you do you are right the support is not what it should be.
      I’ll be updating later after a v break away from AOL business to
      save my sanity. 😉
      It kind of feel likes its all I have concentrated on since early Monday morning. I’m almost done.
      Thanks for you good thoughts and your input Carol. I am hearing different horror stories about AOL…..

    • Thank you Cee & Chris! You both are such great friends and to have my back like this means so much to me. Catching up some emails and will post tonight the outcome,
      I will be in touch with you via email again soon.
      Hugs and much love to you both Cee ~

    • Interesting & eye opening outcome.. Just catching up on some comments that gave flooded my inbox now and taking an AOL writing break for a few hours. Posting pt 2 tonight – my time.

      …..deep sigh….. everything almost feels back to normal. Thank you My Kindest Sir for your concern. You are a good friend.

  4. I got so mad reading this BB, what utter scum! I am so grateful that my son is in IT and when I have a problem that I am uable to resolve with my service provider he will step in and speak to them in “their” language which usually means quick resolution. When they are dealing with the likes of you and I they are quick to BS and lazy to look into the problem but when they realise they are dealing with something they cannot BS, and who knows their boss personally they quickly become more accommodating.

    • Can I borrow you son? 😉
      Youa re blessed indeed optie, he is a good kid the way he takes care of you in IT matters but also in all matters. Its not surprising you raised him. I think he us a champ that he watches out for you & oh.

      Thank you for your words, I love that you get this is such as you say so perfectly, BS!
      Its so true. I am furious with AOL, I am not done with them yet .Today/tonight I will post part 2.
      Have I told you how much I like your new gravatar? Looks sharp my friend~

    • Thanks Jules.. I am so mad at this company. only they had an idea how much grief this was going to cause.
      Its a grand thing though, they have no clue what a bear I can be. But I will gladly continue showing them… .

    • Reblog away my friend…-although you may want to wait until part 2. But YoU are ALWAYS welcome Ruth.
      Thank you for your support my friend, you are a great blogging friend to have on my side.
      Take care dear Ruth ~

You are most welcome to share your thoughts, comments, and/or complaints here. Know though complaints are only handled on the 2nd Tuesday of the week.~ The Management

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